Complaints & Feedback Process

I take all feedback, positive and critical, seriously.

If a client is unhappy with any aspect of my coaching,

I want to know, and I will respond with openness and genuine care.

I actively invite feedback at the end of every programme; written form, verbal, or voice note.

I use all feedback to improve my practice.

I thank every client who takes the time to share their experience.

Positive feedback is never used for marketing without explicit written permission.

Submit feedback/complaint

Step 1: Raise it with me directly

Contact me by email or fill out the form below.

I will listen without defensiveness and seek to understand your experience fully.

Step 2: Written complaint

If you prefer to make a formal written complaint, send it to my professional email:
neurokindcoaching@icloud.com

Please do include "FORMAL COMPLAINT" in the subject header.

I will then acknowledge your email within 48 hours and respond fully within 10 working days.

Step 3: Attempt to resolve

We will work together to reach a resolution that feels fair.

This may include a refund, additional sessions, or a referral to another coach.

Step 4: External body

If resolution is not reached, clients may contact the AC (Association for Coaching) ethics helpline for guidance,

even if I am not currently a member.

Submit Feedback or a Complaint

Feedback/Complaint Form

Your contact details

First name

Last name

Phone

Preferred contact method:

Please provide your address below if you would like a letter sent to you. If not, you can leave this section blank.

Multi-line address

Country/Region

Address

City

Zip / Postal code

Reason for contact

What is this about? Please choose one:

Session or context:

Please describe your feedback or concern. Tell me what happened, what you are happy/unhappy about, or what you would like me to know.

Please upload any documents, photos or screenshots to help respond to your reason for contact. You can add up to 5 files which are video, images, audio or documents. if you need to upload more, please do email instead.

When did this happen?

Day

Month

Year

Time

HoursMinutes

How would you like or prefer this to be resolved?

Anything else you would like to add?

I understand that this form will be handled confidentially and used to respond to my feedback or complaint appropriately.

Signature

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